Competing to Provide Quality Service
As snow piles up, day after day, for some of us, it can become just a struggle to get to work, but the snow hasn’t buried the spirit of two of CHC’s Patient Service Associates. In the midst of high call volume, a friendly competition developed between Luis Gomez-Arroyo and Crystal Martinez, about who could provide the best quality service to the most patients calling CHC. Last week, Luis handled 99 calls in one day, and when Crystal heard about…