Employees

Extraordinary Care: Operations Manager Connects Homeless Patient with Long Lost Daughter

Today, Kai S. Perry, Operations Manager for our Meriden and Bristol sites sent the following email to our operations managers’ team explaining why she missed a meeting, and about what it really means to be an operations manager at CHC.

Hello team

I am sorry I missed our meeting today.  I had a patient who is a frequent flyer here who needed my assistance.  This man comes in and speaks to me daily.  I know his life story of being an engineer then being laid off and turning to alcohol for answers.

He was recently evicted and is now homeless.  I often heard him speak of his children when he comes  in, so I asked him today where his children were.  He broke down and cried about how he has not seen or heard from them in over 20 years.  All he knew were their names and what colleges they went to.

With the help of Facebook and google I was able to connect this man with his daughter who thought he was dead.  The light that ignited him when he heard his daughters voice is one that I will never forget.  I’m a ball of emotions right now, but this perfectly summarizes why I love working  with our patients and there are somethings that we do as operations managers that can’t be put into a job description.

He took up a good portion of my morning – over an hour to be exact, but I honestly must say that was one of the most rewarding hour I spent in a long time.

This is why I know I am where I need to be.

Enjoy your day!

Sofia Dupi

Share
Published by
Sofia Dupi

Recent Posts

How Govt. Shutdown Affects Telemedicine

Originally broadcast October 2, 2025 The federal government is shut down and the ripple effects…

7 days ago

The 16th Anniversary Show: Our First Guests Are Back!

Originally broadcast Tuesday, September 23, 2025 Happy anniversary to “Conversations on Health Care”! We posted…

2 weeks ago

‘How Healing Works’ Author Dr. Wayne Jonas Explains His Approach

Dr. Wayne Jonas, who formerly led the National Institutes of Health Office of Alternative Medicine,…

3 weeks ago

‘Next Week Will be Telling’: Reporters Prepare for Ex-CDC Dir. Testimony

Next week former Centers for Disease Control and Prevention Director Susan Monarez will testify in…

4 weeks ago

RFK, Jr.’s Vaccine Fight: ‘Threat to Good Public Health’

Supporters say Health and Human Services Secretary Robert F. Kennedy, Jr. is fulfilling his vision…

1 month ago

Mayo Clinic Doctor Leads The Patient Revolution: Insights & Tools to Improve Health Care

Originally broadcast Wednesday, August 27 Dr. Victor Montori, a Mayo Clinic endocrinologist, internationally recognized researcher,…

1 month ago