What The Ear Hears

We have a saying here at the Community Health Center, that what the eye sees, the heart feels and we try to make our sites as visually pleasing and welcoming as possible.  This weekend, we are reminded of other senses as well.  CHC is excited to participate in MiddletownRemix:  Hear More, See More, celebrating the city’s acoustic identity at a festival featuring four world premieres of works commissioned for the festival.

We have our own acoustic identity.  It includes the sound of our receptionists greeting patients and setting up appointments.  We are all reminded so smile when we answer the phone.  You can hear the difference in voice when a person is smiling.

It can be challenging to keep that smile in your voice when you are helping meet the needs of sick and suffering patients and we are always trying to find new ways to help keep our receptionists smiling.  This includes coming updates to our phone system and lunches that senior leadership are having with receptionists and our access to care team thanking them for the work they do.

Let’s all find ways to bring smiles to the faces of those around us.